I agree to receive the non-clinical, AI-assisted advocacy and care-navigation services offered by Amma Inc. These services are designed to help me manage healthcare logistics, scheduling, insurance coordination, and related administrative support.
I understand that Amma's services do not include medical diagnosis, treatment, or prescriptions, and that I may refuse or discontinue use of the services at any time.
I authorize Amma Inc. to collect, use, and share my personal, insurance, and limited health-related information as necessary to provide the services I request.
This may include communicating with my healthcare providers, insurance companies, and authorized caregivers for coordination, billing, or navigation purposes.
I understand that:
Amma Inc. may bill me directly or submit claims to my insurer on my behalf for covered services.
I am responsible for any costs not covered by insurance.
I am responsible for the full cost of services if I do not have eligible insurance coverage or if a claim is denied.
If I have designated a caregiver, I authorize that individual to act on my behalf for care-navigation and communication through Amma's services.
I may update or revoke caregiver access at any time by contacting support@withamma.co.
I consent to participate in telehealth consultations or virtual coordination sessions through secure video, audio, or messaging technologies used by Amma Inc. or its partners.
I understand that:
Telehealth involves the electronic transmission of information and may include audio, video, or data exchanges.
Potential risks include interruptions, technical difficulties, or unauthorized access, though Amma uses safeguards to protect confidentiality.
Benefits include convenience, reduced travel, and timely access to support and coordination.
I may withdraw consent to telehealth at any time without affecting my ability to seek in-person care elsewhere.
I understand that:
To help us improve the quality of our services and train our care team, we may record telephone or video conversations with your consent. These recordings are used strictly for quality assurance, staff training, or documentation purposes and are handled in accordance with our privacy and security policies.
You may decline or request that recording be paused or stopped at any time.
Recordings are stored securely and deleted after the applicable retention period.
I understand that Amma Inc. does not provide emergency or clinical care.
If I believe I am experiencing a medical emergency, I will call 911 or go to the nearest emergency department immediately.
For mental-health crises, I can contact the 988 Suicide and Crisis Lifeline.
I agree that this digital version of the consent is valid and binding as if I had signed a paper copy.
We are committed to providing compassionate, respectful, and transparent patient advocacy. Our role is to help you navigate the healthcare system, coordinate care, and support informed decision-making within the limits of digital and telephonic services. Your participation in advocacy is always voluntary. If at any point you feel our services are no longer helpful or aligned with your needs, you may choose to pause or end services.
By working with our advocacy team, you agree to:
If these expectations are repeatedly not met, or if advocacy services are no longer effective or appropriate, services may be paused or discontinued. This decision is made thoughtfully and with the goal of directing you to care that better fits your needs.
Last Updated: November 1, 2025
Company: Amma Inc., a Delaware corporation ("Amma," "we," "us," or "our")
Contact: legal@withamma.co
By accessing or using Amma's website, platform, or related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy / HIPAA Notice. If you do not agree, you may not use the Services.
These Terms form a legally binding agreement between you and Amma.
Amma provides AI-assisted patient advocacy and care-navigation to help individuals and caregivers manage healthcare logistics, appointments, insurance, and administrative tasks.
Our Services are not medical care and do not provide diagnosis, treatment, or prescriptions. No advocate, AI output, or communication from Amma should be taken as medical advice. Always consult a qualified healthcare professional regarding any medical condition.
If you believe you are experiencing a medical emergency, call 911 immediately.
You must be 18 years or older to use our Services.
If you are using the Services on behalf of another adult (for example, an aging parent), you represent that you have appropriate authorization or legal authority to do so and will provide documentation if requested. Amma reserves the right to verify caregiver authorization before granting access or sharing information.
You may be required to create an account and provide accurate, complete, and current information.
You are responsible for:
You must not share your account except with authorized caregivers as permitted under Section 3.
Amma uses automated systems and artificial-intelligence tools to assist human advocates in generating educational, administrative, and navigation guidance.
AI-generated outputs are provided for informational purposes only and may occasionally contain inaccuracies. By using the Services, you acknowledge and accept automated processing as part of our operations.
Amma respects your privacy and complies with applicable U.S. health-information laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.
We act as a Business Associate when handling Protected Health Information (PHI) on behalf of covered entities and maintain appropriate safeguards.
Our Privacy Policy / HIPAA Notice describes how we collect, use, and disclose your information.
We may use de-identified or aggregated data to improve our AI systems, analytics, and quality of service. PHI is never used for AI training without explicit authorization.
Depending on the program, you may pay Amma directly or through third-party payers such as Medicare, insurers, or employer partners.
Amma may suspend or terminate access for unpaid balances or suspected misuse.
You agree NOT to:
Amma may suspend or terminate accounts violating this section.
All content, software, logos, trademarks, text, and graphics are owned or licensed by Amma Inc. and protected by intellectual-property laws. You are granted a limited, revocable, non-transferable license to access and use the Services for personal, non-commercial purposes. You may not copy, distribute, reverse-engineer, or create derivative works without prior written consent.
The Services may contain links or integrations with third-party sites (e.g., scheduling, payments, or teleconferencing tools). Amma does not control or endorse those third parties and is not responsible for their content, privacy practices, or services. Use them at your own discretion and subject to their own terms.
Amma may change, suspend, or discontinue any aspect of the Services at any time without notice. We strive for high uptime but do not guarantee uninterrupted access. We are not liable for delays or failures caused by events outside our control.
You may terminate your account at any time by notifying Amma at support@withamma.co.
We may terminate or suspend your account immediately if you breach these Terms, engage in misuse, or as required by law. Upon termination, rights granted to you under these Terms cease immediately.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AMMA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT WILL AMMA OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TOTAL LIABILITY WILL NOT EXCEED THE GREATER OF (1) AMOUNTS PAID BY YOU TO AMMA IN THE PAST SIX MONTHS OR (2) $100.
You agree to indemnify and hold harmless Amma Inc., its officers, employees, and agents from and against any claims, damages, liabilities, and expenses arising out of your use of the Services or violation of these Terms.
By providing contact information, you consent to receive emails, texts, calls, and notifications (including via automated systems) related to your account or Services.
You can opt out of non-essential messages by following provided instructions (e.g., replying STOP to texts). Electronic communications satisfy any legal requirement for written notice.
These Terms and any dispute arising from them are governed by the laws of the State of New York, without regard to conflicts of law.
Binding Arbitration: Except where prohibited by law, disputes will be resolved by confidential, binding arbitration under the American Arbitration Association rules in New York County, NY. You and Amma waive any right to a jury trial or to participate in a class or representative action. Either party may bring an individual claim in small-claims court instead of arbitration if within jurisdictional limits.
If you have questions about these Terms or our Services, please contact legal@withamma.co.